B Impact Report

Logo for Community Services Group

Community Services Group

Provider of Mental Health, Intellectual & Developmental Disability services
Certified Since: December, 2019
Location: Mountville, Pennsylvania, United States
Sector: Service with Significant Environmental Footprint

Overall B Impact Scoreinfo_outline

90.4

The B Impact Scores are being compared against all businesses that have completed the B Impact Assessment

csgonline.org

Community Services Group (CSG) is a community based provider of mental health, intellectual & developmental disability (IDD) and children services. CSG was founded in Lancaster, PA in 1972 and has grown to employ nearly 1,700 employees in 19 counties in central and northeastern PA. Their mission is to promote the growth and enhancement of human potential through an effective, efficient, and innovative system of care.

From outpatient treatment to residential programs, they offer a wide range of IDD and mental health services provided in community settings. They work with individuals to achieve independence, meet goals and create supportive social networks. CSG is just as committed to providing employees with an exceptional work experience.

CSG is committed to continuously improving service transparency, quality, internal processes, employee engagement, professional development, business operations and human interactions. Their goal is to ensure that all persons receive the highest quality service that will lead to positive, individualized outcomes. Just as they want to be known as the best IDD and mental health service provider in Pennsylvania, they also want to be known as an employer of choice.

Additional Documentationinfo_outline

file_downloadTransparent Disclosure Report – 2019

Impact Area Scoresinfo_outline

info_outlineOverall B Impact Score

To certify as a B Corp, a company must achieve a minimum verified score of 80 points on the B Impact Assessment. The B Impact Assessment asks questions about how the day-to-day operations of a company create positive impact for the company’s workers, community, and environment. Additionally, companies can earn further points if their overall business model can be shown to create positive social and environmental impact as well, qualifying the company for specific Impact Business Model points.

Scores for Certified B Corporations are verified by the non-profit B Lab.

info_outlineImpact Area Scores

The questions in the B Impact Assessment are organized into five Impact Areas: Governance, Workers, Community, Environment, and Customers. Click into a Impact Area to see topics covered in each. Topics in blue are Impact Business Models associated with that Impact Area where the company has earned additional credit. Due to rounding, displayed totals may not add up exactly.

The B Impact Assessment is customized to a company's size, sector, and geographic market.  However, within those parameters, there are still questions included in the B Impact Assessment that might not be relevant to a particular company. In cases where a question is not applicable, the potential points available for that question are instead earned based on the performance of the company on the other topics relevant to the stakeholder and summed up as "N/A points." Likewise, a score of N/A for Workers means that the company is a sole proprietor or partnership with no full-time staff, and a score of 0 or N/A for Customers means that the company does not have a specific Customer-focused Impact Business Model.

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info_outlineBest for the World Honoree

Each year, B Lab releases lists honoring the top-performing Certified B Corps in each Impact Area and overall, broken down by size, on the annual Best for the World lists.

info_outlineAdditional Documentation

B Lab may determine that a company should make additional material beyond their B Impact Report transparent in order for the public to be able to evaluate the company’s overall impact. This additional transparency may cover participation in a controversial industry, information shared on the company’s Disclosure Questionnaire, or simply a company’s relationship to a larger complex entity. Public companies and wholly-owned subsidiaries are required to make their full B Impact Assessments transparent to achieve B Corp Certification.